FAQs

GENERAL

Q: What is the weight limit on your chairs?
A: All FUQIDO chairs are certified and tested to hold up to 330lbs.

Q: Does my chair come fully assembled?
A: No, our chairs will arrive with easy-to-follow assembly instructions. Our FUQIDO chairs can be easily assembled within a couple of minutes! If you run into any issues during the assembly, please do not hesitate to drop us an email at support@fuqidochair.com and our support team will do their best to help you.

Q: How do I take care of my FUQIDO chair?
A: While we designed FUQIDO Chair to be durable, that doesn't mean you should abuse it or neglect taking care of it. If there are stains on the surface of the chair, apply some polish on a soft towel and rub the stains until they dissolve. Do not apply the polish directly to the chair.

Q: Where are FUQIDO products available for purchase?
A: If you’re interested in shopping on somewhere other than https://fuqidochair.com some of our products can be found on a variety of other websites including: Amazon, Walmart, Wayfair, Newegg, Overstock and more.

ORDERS & PAYMENTS

Q: What payment methods do you accept?
A: We currently accept all major debit and credit card providers and PayPal.

Q: My payment was declined, why?
If your credit card is declined there may be a few reasons:

  • The card is expired.
  • The card has no funds available.
  • The card does not allow internet purchases.
  • ou entered the wrong CSV security code, or you entered the wrong billing information, etc.

In any event, by calling your issuing bank they can tell you why the card is declining. 

Solution: Please try a different credit card or try using PayPal as your checkout method.

Q: The chair I want is out of stock, how do I find out when it will be coming back in stock?
A: We post restock updates on our Facebook and Instagram! Or please send an email to support@fuqidochair.com with the model of the chair.

Q: I accidentally ordered the wrong chair, how do I cancel my order?
A:Only unshipped orders may be canceled. Please send an email to support@fuqidochair.com with your order number.

Q: Why did my order come in multiple boxes or from multiple carriers?
A: We may ship your order to you in multiple boxes or via multiple carriers due to:

  • The order size - large orders often are split into multiple boxes for more efficient delivery.
  • The chair's storage location - some chairs will come to you from our different warehouses.

Q: Why was an item on my order canceled and will I be charged?
A: While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to inventory stock shortage. You will receive a separate email letting you know about this cancellation and your credit card will not be charged.

SHIPPING

Q: How much does shipping cost?
A: FUQIDO is dedicated to providing the absolute highest-quality of products and service. We’re happy to provide you free shipping on ALL orders regardless of purchase amount or quantity.

Q: Do you ship to PO Boxes?
A: To ensure customer safety we do not currently ship to PO box addresses.

Q: Where do you ship from?
A: We have warehouses in the United States, and your order will be shipped from the warehouse closer to you.

Q: How long do products take to ship?
A: Under normal circumstances, please allow for up to 3 working days for your order to be processed and 3-7 working days for your package to be fulfilled and delivered, depending on your location. But sometimes, for reasons beyond our control, we will make notes about the estimated shipping time on the product pages.

Q: Can I track my shipment?
A: Yes! You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information. If you find your order has not been delivered in this time window, please email us at support@fuqidochair.com with your order number so we could further assist you.

Q: Why is the tracking number not working?
A: If your tracking number doesn't work, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received. Due to the outbreak, the couriers and trucks are very limited which has delayed the processing a lot. Please allow up to 5 extra working days for your tracking number to be logged by the shipping courier.

WARRANTY, REFUNDS, & RETURNS

Q: What is FUQIDO’s Warranty Policy?
A: FUQIDO offers a one-year warranty for all connected parts. Please see our Warranty Page for full details.

Q: What do I do if my product arrives damaged?
A: While we try to ensure that your product arrives quickly and in perfect condition, mistakes happen. If you receive a damaged item(s) then please take the following steps to receive support:

  • Go to our Contact Us page within 24 hours of delivery to claim your product as damaged.
  • To make sure you are eligible for a product replacement please send us your order number and attach a picture of the damage to your product.
  • Be sure to retain all original packaging and materials which include the shipping box, packaging materials, product manual and tags.
  • Depending on the nature of the damages we will either email you a shipping label to return the product or provide you with replacement parts.

Q: What do I do if my product is defective?
A: We test our products to ensure that you are getting the highest quality gaming furniture out there, but mistakes do happen. If you discover that your product(s) is defective please take the following steps to receive support:

  • Go to our Contact Us page within 24 hours of delivery to claim your product as damaged.
  • To make sure you are eligible for a product replacement please send us your order number and attach a picture of the defect.
  • Be sure to retain all original packaging and materials which include the shipping box, packaging materials, product manual and tags.
  • Depending on the situation we will either email you a shipping label to return the product or provide you with replacement parts.

Q: How can I receive a refund on a purchase?
A: All returns must be shipped prepaid by the customer and be made within 30 days of purchase, collect shipments will be refused and returned. We do not offer exchanges for other items of different variations of the same item. However, if you opt to replace the item(s), we will replace the item(s) per available stock upon receipt of your return. If you’d rather a full refund, we will issue the full refund within three to five business days upon receipt and verification of your return. All items must be returned in new condition in order to receive a return credit. FUQIDO reserves the right to inspect all returns. To start a return request, please go to our Contact Us page within 30 days of purchase to start your return request. 

PARTNER WITH FUQIDO

Q: Who do I need to talk to about getting sponsored by FUQIDO?
A: For all sponsorship inquiries please send an email to support@fuqidochair.com with information on your content or team, along with appropriate links or media kit.

Q: Who are eligible to apply for FUQIDO Affiliate Program?
A: Anybody, no matter if you’re a gamer, composer, creator, or just need to sit for a long time.